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FAQs

What are Twinsetter lashes made of?

It is our pleasure to provide luxurious handcrafted 3D mink lashes, each made with elegance and care out of the highest quality materials on the market. Every lash is durable, hypoallergenic, lightweight, and soft. Our lashes are made with 100% real Siberian mink hairs, giving you a more vibrant and high-quality look. Each pair is sterilized, sanitized, and harvested cruelty free for safe use. The lightweight and flexible nature allows for long use and minimal stress on natural lashes. A thin cotton band binds the hairs giving you a natural look when installed.  

Please Note: All lashes are handcrafted. Therefore, lashes will not always be 100% symmetrical. 

 

How many times can I wear my Twinsetter lashes?

All of our premium handcrafted mink lashes can be worn much longer than your typical local beauty supply lash. General use will yield up to 25 wears with the proper care. Be gentle with them as they are handmade. 

 

How do I care for my mink lashes?

1.) To optimize the longevity of your beautiful handcrafted lashes, take your time when removing them. Avoid pulling or tugging on the lashes themselves (you should treat them as gently as you would treat your natural lashes.) Grip the band, while being careful not to pinch any of your own lashes, and slowly pull it away from your eye.

2.) Keep lashes away from water, heat, and remove before sleeping.

3.) It’s best to carefully remove any excess glue on the lash band with a tweezer or fingers after every use.

4.)To maintain the full and beautiful nature of your premium mink lashes, please keep mascara away from them. 

5.) Always store lashes in the original lash tray. This will help maintain the natural shape and protect the lashes from any dust and bacteria.

6.) Now, they are all ready and fabulous for the next use!!

 

Will the false eyelashes harm my own lashes?

No. When false eyelashes are applied correctly with the proper adhesive and removed gently, they will not affect your natural eyelashes. In fact, natural lashes have been shown to be healthier from wearing false eyelashes because it replaces the tension caused by mascara or curling. False eyelashes are much safer and harmless compared to mascara and eyelash extensions, which will cause breakage to your real lashes.

 

Which lashes are the most dramatic?

Our entire 25mm Collection are thick, full glamorous lashes. 

 

Which lashes are the most natural looking?

All of our 16mm lashes give a more natural look.

 

What lash glue do you recommend? 

We recommend DUO eyelash adhesive for now. Check back soon for Twinsetter’s Full Proof Lash Glue.

 

Can I apply mascara to my lashes?

We recommend avoiding the use of mascara directly onto the lash as it may take away the 3D effect, ruin the lash pattern, and decrease the longevity of the lashes.

 

How do I make sure my lashes fit my eye? 

To ensure your lashes fit your eye properly, first measure your eye to decide if trimming is necessary. If you try them on and they’re not comfortable, gently remove and trim from the outside. This is to maintain the shape of the eyelash and that the inner corners stay soft and tapered to the shape of your eye.

 

What’s the processing time?

All orders process within 1-2 business days. 

All orders have a pre-shipment tracking label, once the package is picked up by the courier, it may take up to 48 hours to fully update.

 

Which payment methods can I use?

Twinsetter accepts purchases with PayPal. We also accept every major credit and/or debit card (Visa, MasterCard, Discover,)

 

How long will it take to receive my package? 

Once items are processed they are shipped via FedEx within 2-6 business days with shipping. You may select USPS Express shipping for 1-2 day delivery. (Not including weekends)

 

How can I track my order?

Once your order is shipped you will get a FedEx tracking number via email.

 

How do I cancel my order?

Twinsetter will begin to process your order immediately after it has been submitted and we are unable to cancel an order once it has been placed.

 

Can I change my order? 

We will always try our best to adjust but we can’t guarantee any. Try to email us within an hour of ordering. 

 

 

What happens if my order get lost? 

Twinsetter Cosmetics is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to the address you provided and you have not received it, you must personally contact USPS. Any lost, stolen, or damaged packages must be reported as a claim directly to FedEx (1.800.275.8777.)

 

If an incorrect address is input at checkout and your package has been sent out, you will need to contact FedEx directly to change your address. If your package is returned to us, you will be responsible for any additional shipping charges associated with reshipping your order.

 

Once the package leaves our facility and it is with the mail carrier, we are no longer responsible or liable for lost or damages orders. We will be unable to answer questions about delays and/or lost packages. We are not liable for any shipping costs associated with returned orders as a result of an address entered incorrectly by the customer.

 

By placing your order, you acknowledge that you have read our policy and that Twinsetter Cosmetics will not be held responsible for delayed packages or delivery issued by USPS. 

 

 

NOTE: Any false claims of you not receiving your package or any items in your order will result in you paying all legal fees, and the owner pain and suffering. All orders will need a signature upon delivery.

 

 

 

 

My questions are not on this list. How do I contact customer service?

If you have any additional questions or concerns, kindly send an email to info@twinsetters.com